How is it going to be Delivered?

Our local delivery agent will contact you and schedule a date and time of your convenience to deliver your furniture. Small packages shipped via FedEx / UPS do not require delivery appointments. Other things to note:

• Delivery will be made either by Delivery Truck or Courier (FedEx or UPS).
• Delivery will be made Monday to Friday during regular business hours.
• Our Standard Shipping is to the front door of your building.
  • If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.
  • We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
  • If you would prefer to have our delivery team deliver your new furniture up stairs and/or inside your home please choose an upgraded shipping option at checkout.
• Premium delivery service including inside delivery into room of choice and assembly are available for an additional fee. Please select your desired option at checkout.

Shipping Address Changes

If you wish to change the delivery address, please contact our Customer Service Team before the item is dispatched to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you than there will be a re-routing Fee.

Order Cancellation

You may cancel your order anytime before it leaves our warehouse for a full refund. If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges.

Order Tracking

After you place your order, you will be emailed an order receipt. There will be a link in the email through which you will be able to track your order.

Order Receiving

Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. If you have requested assembly service, please instruct the delivery agent to leave the original packaging. You are responsible for retaining the original packaging for returns. For any other problem with your order, please refer to our return policy.