Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us via provided email

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos and we will process an insurance claim on your behalf. 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Pankour will accept the return of any unopened products, that is in the original package. All returns must be received within 30 days of the DELIVERY DATE to be applicable for refund. Each return will have a 30% Restocking Fee to be applied to the refund amount. Refunds will only be issued to the original credit card that you use when placing your order.

Returns & refunds:

All returns must be authorized before being processed. If you return an item and the reason for return is not a result of a Pankour error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return. Some items might have a stocking fee involved, if this is the case a stocking fee will be deducted from the refunded amount. If you choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of a Pankour error, we'll refund return shipping costs up to a maximum amount. Return shipping fees will be issued to the same card was used at checking out. For all returns & refunds issues please contact us via provided email

Our Lowest Price Guarantee lets you buy with confidence, knowing that if you find a lower advertised price within 30 days we'll match that price and credit you with double the difference*. Let's say you find the perfect recliner at Pankour, but think you should check around to see if you can find it for less. Go ahead and buy it, because if you can find it for less somewhere else in the next 30 days we'll match that price and credit you with double the difference. Imagine the time and worry that guarantee can save you. It's one more way Mathis Brothers takes the worry out of shopping.

To qualify for the Lowest Price Guarantee, the customer must present a hard copy of the ad for the same item from a competitor in our local trade area of a 50-mile radius. The ad can be from a print publication or a website and must be within the last 30 days. The Lowest Price Guarantee also applies if the customer purchased from Pankour and then finds the same item cheaper within the next 30 days. The customer must present a hard copy of the ad from a competitor in our local trade area of a 50-mile radius. The ad can be from a print publication or a website. The customer's original purchase date must be within the previous 30 days from the date of the ad. Once verified, double the amount of the difference will be credited to the customer or we will mail a refund check. The competitor's price must be for new furniture. Floor models, one-of-a-kind, final clearance, special order, electronics and "as is" furniture is excluded.